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    Delivery and payment

    Payment options

    Stock availability and prices on the website are determined automatically (synchronised with the warehouse system).
    Orders via the website – around the clock .
    Order processing and calls:
    address-clock
    Mon - Fri: 9:00 to 18:00
    address-phone 8 701 467 18 44
    pay-home
    Payment at the pickup point
    Payment in cash or by Visa, MasterCard or American Express bank card.
    pay-check
    Payment at the cash desk against an invoice
    At our office you can give the cashier your invoice number and pay for the order.

    Pickup

    You can pick up the order yourself from the warehouse. The pickup point is specified when placing the order.

    Aktobe
    address
    Batys-2 district, 17V, Aktobe
    address-phone +7 708 592 81 80
    address-clock
    Mon - Sat: 09:00 – 13:00, 13:30 – 18:00 Sunday: 10:00 – 17:00
    address
    69 Eset Batyr St., Aktobe
    address-phone +7 701 797 75 16
    address-clock
    Mon - Sat: 09:00 – 18:00 Sunday: 10:00 – 17:00
    address
    96 Shaikenov St., Aktobe
    address-phone +7 708 821 67 61
    address-clock
    Mon - Sat: 09:00 – 18:00 Sunday: 10:00 – 17:00
    address
    55A Asau-Baraka St., Aktobe
    address-phone +7 701 742 88 60
    address-clock
    Mon - Sun: 09:00 – 13:00, 13:30 – 18:00
    Atyrau
    address
    Atyrau, 22 Azattyk Ave.
    address-phone +7 (7122) 50 86 78
    address-clock
    Mon - Fri: 09:00 – 13:00, 14:00 – 18:00 Saturday: 10:00 – 16:00

    Delivery

    Delivery within Aktobe — 3 500 ₸

    A fixed delivery charge within the city of 3 500 ₸, regardless of the order value.

    The rate applies to the following districts and neighbourhoods: Kurmysh, Bolashak, Moskva, Sazda district, 5th, 8th, 11th and 12th districts, Shanhai, Himik, Zhilgorodok, Old Town, Batys-2, GMZ district, Novyi, Aviagorodok, Malyshka, Industrial zone, Malbazar district, Zarechnyi (1, 2, 3, 4), Zhanakonys (1, 2, 3, 4), Kirpichnyi, Zhilyanka, 41st siding, Akzhar (1, 2, 3), Nur City district, Kyzylzhar, Keleshek.

    Delivery across Kazakhstan

    Shipments to other cities and regions are made by any transport company of the customer's choice. Carrier services are paid separately by the customer at the transport company's rates.

    For wholesale customers

    Shipping and payment terms for wholesale customers are agreed individually. As a rule, goods are collected by the customer. For shipping matters, contact your manager.

    Returns policy

    General terms

    Under the Consumer Rights Protection Act of the Republic of Kazakhstan (Article 14(1)), goods may be returned or exchanged within 14 calendar days of purchase, provided documents confirming the purchase and the buyer's identity document are presented.

    Documents required for a return

    From a retail customer:

    For cash payment:

    • Identity document
    • Goods receipt note
    • Till receipt

    For non-cash payment:

    • Identity document
    • Goods receipt note
    • Till receipt
    • Means of payment (the bank card used to pay)
    Important conditions
    • Return period: 14 calendar days from the date of purchase
    • Condition of the item: the item must be in its original condition with its consumer properties intact
    • Documents: documents confirming the purchase are required
    • Identity document: required to confirm the buyer's identity

    If the return is made by a legal entity and the buyer takes another item in exchange straight away, a power of attorney is issued for receiving the new item.

    Returns procedure
    1. Contact our support team within 14 days of purchase
    2. Prepare all the required documents from the list above
    3. Wait for our manager to confirm that the return is possible
    4. Wait for the return to be processed and the refund issued
    Contact information

    To arrange a return, contact:

    Phone: +7 701 098 42 67
    Email: info@aqua-a.kz

    This policy complies with the legislation of the Republic of Kazakhstan. In the event of a dispute, the provisions of the Consumer Rights Protection Act apply.